Refund Policy

Last updated: 6 October 2026

You can use Sitely free for 15 days, without a card, before you pay anything. This page explains what happens with money once you do pay.

1. Who handles payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and it handles payments and refunds.

2. Subscriptions

You can cancel at any time. No further payment is taken, and your workspace stays open until the end of the period you have paid for.

Because of the free trial, a period that has started is not refunded, unless the law of your country gives you that right or section 4 applies.

3. Implementation help

A package of hours is refunded in full if, in the 14 days after your payment, we could not find the time for a session although you were available, and you ask us to cancel the purchase.

In every other case a package is not refunded, unless section 4 applies.

4. When we always refund

If you were charged twice, or charged by mistake, we refund the wrong payment in full.

If you live in a country where the law gives you a period to change your mind, for example 14 days in the European Union and the United Kingdom, that right applies.

5. How to ask

Use the link in your Paddle receipt, or write to us at support@sitely.cloud with the email address you paid with.

An approved refund goes back to the way you paid. It normally arrives within 14 days.